FAQ

Frequently Asked Questions (FAQ)

 

1. Will I receive a confirmation after placing my order?

Yes 😊
Once your order is successfully placed and payment is completed, you will automatically receive a confirmation email.
If you don’t see it, please check your spam or junk folder.

2. How do I place an order?

It’s very easy to order from us:

  • Choose your favourite bouquet
  • Add it to your cart
  • Enter delivery details and your personalised message
  • Select your preferred delivery date and time slot
  • Proceed to checkout and complete payment

3. What payment methods do you accept?

We accept several secure payment options, including:

  • Credit / Debit cards
  • Online banking (FPX)
  • E-wallets like GrabPay, Touch ’n Go, Boost
  • Atome, Shopee PayLater and Grab PayLater

All payments are processed securely through trusted systems.

4. Can I change my order after placing it?

Yes, you can — but please contact us as soon as possible.

You may update:

  • Delivery address
  • Message card
  • Order details

Any changes must be made at least 24 hours before delivery.
Last-minute changes may not be possible.

5. Can I cancel my order?

Yes, but it depends on timing:

  • For advance orders: cancel at least 24 hours before delivery
  • Refund may be given as store credit or money refund (depending on policy)
  • Same-day orders may not be cancelled once processing starts
  • If preparation has begun, cancellation may no longer be possible

6. When will my flowers be delivered?

We deliver:

  • Daily, including weekends and public holidays
  • Same-day delivery (if you order before cut-off time)

Please note:
Exact delivery time can’t always be guaranteed due to traffic and route conditions.

If the recipient is not around, we may leave the item with:

  • Receptionist
  • Security guard
  • Colleague
  • Or another authorised contact

7. Where do you deliver?

We currently deliver across major areas in Kuala Lumpur & Selangor.

If your address is outside our coverage, we will inform you and arrange a refund if needed.

8. Can I track my order?

Yes 👍
You can track your order through the “Track My Order” section on our website.

It will show updates such as:

  • Order preparation
  • Delivery progress

Please note updates may not always be real-time.

9. What if some flowers are not available?

Sometimes flowers depend on seasonal availability 🌸

If certain flowers are unavailable, we will replace them with similar:

  • Style
  • Value
  • Quality

This is to ensure your order is delivered on time while maintaining the design.

10. How fresh are the flowers?

We always ensure flowers are freshly arranged 💐

Some flowers may be delivered in bud form so they last longer.
If you are not satisfied, please contact us within 24 hours with photos for review.

11. Can I return or get a refund?

Because flowers are perishable, returns are only accepted if:

  • Items are damaged or incorrect
  • You report it within 24 hours of delivery
  • You provide photos and order details

All requests will be reviewed before approval.

12. What if delivery fails or details are wrong?

If incorrect or incomplete information was provided, we cannot be responsible for failed delivery.

If redelivery is needed, extra charges may apply depending on availability.

13. How can I contact customer support?

You can reach our customer service team via email or phone during business hours 📞

We’re always ready to help with:

  • Orders
  • Delivery updates
  • General enquiries