Quick Help

Need help? Find quick answers below, or reach out to us directly via WhatsApp.

Quick Answers

What areas do you deliver to?
We deliver across major areas in Kuala Lumpur and Selangor. If your address is outside our coverage, we'll let you know and arrange a refund if needed.
What is the same-day delivery cut-off time?
Same-day delivery is available for orders placed before 3:30 PM. We offer three time slots: Morning (10 AM to 1 PM), Standard (10 AM to 6 PM), and Evening (4 PM to 8 PM).
What payment methods do you accept?
We accept credit/debit cards, online banking (FPX), e-wallets (GrabPay, Touch 'n Go, Boost), and buy-now-pay-later options (Atome, Shopee PayLater, Grab PayLater). All payments are processed securely through Billplz.
Can I change or cancel my order?
Yes, changes or cancellations can be made at least 24 hours before delivery. Same-day orders may not be changeable once preparation has started. Please WhatsApp us as soon as possible.
What makes Mekar's flowers special?
Every Mekar bouquet features our patented laser-printed petal embossing, a unique technique that adds a personal, one-of-a-kind touch to your flowers that no other florist can replicate.
How do I take care of my flowers?
Trim the stems at an angle, change the water every 1 to 2 days, keep flowers away from direct sunlight and heat, and remove any wilted petals to help the rest stay fresh longer. Most bouquets last 5 to 7 days with proper care.

Still need help?

Our team is available daily. WhatsApp us or email us at mekarmalaysia@gmail.com

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